Shipping + Returns
Shipping and Returns Policy
Shipping
- We process and ship orders within 15 business days.
- Standard and express shipping options are available at checkout.
- Shipping rates vary based on location and package weight.
- You will receive tracking details once your order is dispatched.
Returns
- We accept returns within 30 days of delivery.
- Items must be unused, in original packaging, and accompanied by proof of purchase.
- Customers are responsible for return shipping costs unless the product is defective or incorrect.
- To initiate a return, contact us at info@14motorsports.com.au
Refund Policy
We want you to be completely satisfied with your purchase.
- Refunds are issued for eligible returns once the item is received and inspected.
- Non-refundable items include custom-built engines, special orders, and used parts.
- Refunds are processed to the original payment method within 7 business days.
- If your item arrives damaged or faulty, contact us within 7 days with photos, and we will arrange a replacement or refund.
Privacy Policy
At 14 Motorsports, we respect your privacy and are committed to protecting your personal information.
Information We Collect
- Personal details (name, email, phone number, shipping address) for order processing.
- Payment details (securely processed via third-party payment providers).
- Analytics and cookies for website improvement.
How We Use Your Information
- To process and deliver your orders.
- To communicate about order updates, promotions, and services (opt-out available).
- To enhance website functionality and user experience.
Data Security
We use secure encryption and trusted third-party services to protect your information. We do not sell or share your data with unaffiliated third parties.
For inquiries regarding shipping, returns, refunds, or privacy concerns, contact us at info@14motorsports.com.au